Help & Support

We are constantly building our "Help & Support" based on our members questions and feedback.   

If something is not clear, just contact us!

 

All members:

What is credit?

Why must I use credit to communicate with others about self storage? 

How can you purchase credit?

What can I do with my credit?

 

 

Renters:

How do I rent a space?

How do I know my items will be safe when in storage?

How do I ensure the "Accessibility" of my items?

 

Space owners:

How do I rent out my spare space?

How much does it cost to list my rental space?

After I’ve listed my rental space, can I change my mind? 

What do I do if something’s wrong with my renter's stuff such as bad smells or something leaking? 

 

 

 

 

 

Think of credit as a door "key" - as long as you have at least one ‘key’ each you can still communicate with each other.
 
Spaceble has applied this simple charge as a filtering process to ensure genuine requests and interaction are conducted between members.  It is also used to allow Spaceble the funding to reinvest in the platform to improve the way it works. 
Find out more about Credit and Spaceble Credit 
Think of credit as a door "key" - as long as you have at least one ‘key’ each you can still communicate with each other.
 
Spaceble has applied this simple charge as a filtering process to ensure genuine requests and interaction are conducted between members.  It is also used to allow Spaceble the funding to reinvest in the platform to improve the way it works. 
Find out more about Credit and Spaceble Credit 

What is credit?

Think of credit as a door "key" - as long as you have at least one ‘key’ each you can still communicate with each other.
 
Spaceble has applied this simple charge as a filtering process to ensure genuine requests and interaction are conducted between members. It is also used to allow Spaceble the funding to reinvest in the platform to improve the way it works.
 
Find out more about Spaceble Credit .
 

Why must I use credit to communicate with others about self storage?

  • Credits are used to get to know someone about a rental storage space listing through Spaceble private email system and ultimately exchange contact details if it goes well and you feel comfortable and ready to proceed.
  • One credit allows unlimited email between you and another Spaceble member for that self storage listing.
  • You must have at least 1 credit to continue to have unlimited communication  with the same member about the rental space listing.
  • You only share your private details if and when you are ready.
  • Staying in touch and communicating on Spaceble is a safe and secure way to get to know members.

How can you purchase credit?

You can purchase credit securely through PayPal - and you don't even need a PayPal account!  

You have 2 options with PayPal:

  1. You can either pay with your debit or credit card as a "PayPal guest"
    or
  2. Log in to your PayPal account if you’re already registered with them.

Find out more about  Spaceble Credit Menu under “How it works”.

 

What can I do with my credit?

 

As long as you have at least 1 credit, you can communicate unlimitedly with another member about a rental space listing.

For example, John (owner of space “ABC”) is communicating with Susan who wants to rent spare space.  Both John and Susan can keep communicating with each other unlimitedly about space “ABC”, provided John and Susan have at least 1 credit each.  Neither John nor Susan will be charged for any further credit while communicating with each other and as long as they both have at least 1 credit.

How do I rent a space?

Spaceble has a range of self storage spaces in your area. You can choose which rental space is right for you:

Step 1. Search for a space near you on Spaceble

Simply enter your suburb and the distance within that location, and Spaceble will tell you what spaces are available.

Step 2. Talk to the Space Owner

It’s a good idea to communicate with your space owner to determine if the owner, the space and the conditions of lease are right for you.

With Spaceble, you can either notify the space owner of your interest, which is free, or purchase contact credits for as little as 40 cents or maximum 83 cents (i.e. $5 for 6 credits, $10 for 15 credits and $20 for 50 credits) to communicate about a listing.

That’s it!

No other fees or hidden charges.

Clicking the “Notify owner of your interest” button, the space owner will receive an email notification that you are interested in that particular rental storage space listing.

Either you, as the renter or as the space owner, can purchase “contact credits” anytime to start a conversation about the suitability of the space.

Spaceble takes your online security and privacy VERY seriously and all communication is done anonymously until you feel completely comfortable. You have complete control to release what you want and when.

Step 3. Rent it

Once you have assessed the suitability of the rental storage space as well as the space owner, conditions and terms of lease, you can start self storage. You can use as a guide, the Condition Report (MS Word format) to help you with this process.

It’s important that all parties have a clear and transparent record of pre, during and post rental space leasing arrangements.

 

How do I know my items will be kept safe when in self storage?

After you have communicated, inspected and feel good about the space, to reduce you concerns further consider:

  1. Use a Condition Report (MS Word format) to review the space and ensure you are happy with the condition of lease.
  2. Take photos of your rental space and your items if you’re renting the space. Photos are a great way to record the condition of the space before you store your items, and then also when you’ve just stored your items. Take pictures (that are date stamped) of the space, especially areas that are damaged or unclean. Keep these in case the space owner objects to returning your bond at the end of your tenancy.
  3. Ensure you’re dealing with the person’s true identity and apply your own 100 point check.  Ask the space owner for these documents:

One of these:

1.  A fully certified birth certificate (or copy certified by a Justice of the Peace)

2.  A current passport

3.  An Australian citizenship certificate.
 

Two of these:

1.  A current license or permit issued under Australian law, eg. Driver's license

2.  Identification issued by Government authorities eg. one of the following:  Public Service employee identification, or Evidence of your entitlement to financial benefits or other entitlements from the Commonwealth or a State or Territory Government, or A student identification card issued by an Australian educational institution

3. A statement from your employer or an acceptable referee verifying your identity and certifying that they have known you by your name for at least twelve months. (Preferably with a photograph of you signed by the employer or referee).

4. An official correspondence addressed to the space owner such as a public utility account (e.g. gas, water and electricity), council rates, bank statements or similar Bankcard, Visa or other credit card.

5. Any other document(s), which in the opinion of the person, to whom it is produced, provides similar verification of the space owner's identity.

How do I ensure the accessibility of my items when they’re in the rental storage space?

 Make sure you agree to the conditions and terms of your lease before you confirm.  Get this in writing and signed by both parties.

 

How do I rent out my spare space?

Let's start making money from out of space! Now it's time for you to help out your fellow members with storage and parking needs and make some money in the process!

1. Find your unused space. Be creative.

Move a few boxes around, clear out some cobwebs, donate some old junk. Now that you've got space, pretty soon you may have some more cash too. Spring-cleaning was never so profitable!

2. Create a free listing

In just a few clicks, you'll put your spare space on the map, give folks the information they need to know if your space will be suitable for their self storage needs, and choose how much you'd like to rent your space for. Add lots of photos and share your space listing with friends and family – you never know who they might know who may find your space listing ideal!

3. Talk to the Renter

If you've priced things right, you'll start getting "notification" of interest from people who are interested to rent your space. Use Spaceble’s internal and private mailing system to communicate with your potential renters. Ask them about what they want to store and how often they'd like to access their item/s so you can find the renter that's right for you.

We suggest you rent out your space based on:

$2.60 per cubic meters per week (Depth x Height x Width) + Premium

What is a Premium?

If you believe your space is located at a desirable location or has a desirable feature  (i.e. near main transport facility, air conditioned, 24 hour security or you are offering spare keys for easy access etc.) you may consider adding a Premium to your rental – but remember if it’s too high, you’ll scare your potential renters away:

$2.60 per cubic meters per week Premium+one off space Bond (4 weeks of rent)

What is a Bond?

A space bond is a security deposit a renter pays at the start of a lease.  It is held by the space owner and is paid back to the renter at the end of the tenancy provided no money is owed to the space owner for rent, damages or other costs.

Here is an example:

  • Joe has a spare space in his garage - it’s roughly 2 meters in depth, 2 meters in width and 3 meters in height or 2 x 2 x 3 = 12 cubic meters - space which is simply not used!

  • Joe multiplies 12 cubic meters by $2.60 = $31.60.

  • Now, Joe decides to add a small Premium of $5 as his space is located near a main public transport hub, local university and highway which may make it more attractive to renters.

  • Joe therefore adds $5 to $31.60, which totals $36.60 per week.

  • Joe lists his space for $35.60 per week and requests a Bond of 4 weeks in total, amounting to $146.4 (i.e. 4 x $35.6) for his spare space!

How much does it cost to list my rental space?

Listing your space is completely FREE

If you would like to communicate with a potential renter who has expressed interest in your space listing, only then would you require credit to communicate with them.  You’re only paying to be put in touch with others who are interested in renting.

After I’ve listed my rental space, can I change my mind?

Over time, things may change and you might decide to re-use the space you leased out. To plan ahead, it’s a good idea to use something like rental agreements in order to agree on the terms of discontinuing your lease arrangement before you lease and the renter has stored their items.

What do I do if something’s wrong with my renter's stuff such as bad smells or something leaking?

We like to think of Spaceble as a community, so if something’s wrong, talk to the renter.    Send them a message and try to resolve the problem in a positive way. If you cannot come to a resolution, you can end the rental agreement by executing what you both agreed to prior to leasing – this is when a rental agreement becomes really useful.

 

I don’t want bad things stored in my space.  How can I prevent this?

It’s easy; simply ask to inspect the contents of the items being stored.  For peace of mind you may want to:

  1. Take a photocopy or photo of your renter’s license or utilities bill.
  2. Ask permission to take photos of their stuff. Photos are a great way to record the condition of the space and where the renter’s item/s will be stored. Take pictures which are date stamped of the item/s especially areas that are damaged or unclean etc. Keep these in case the renter objects to the condition of their item/s upon completion of the lease.
  3. Complete a Condition Report (MS Word format) including photos of the item/s being stored and provide signed copies to the renter.
  4. Agree on how often to update the Condition Report (MS Word) including photos of the condition of the space and item/s being stored (i.e. monthly or 6th monthly or yearly).
  5. Agree on the terms of accessibility by getting both parties to sign an agreement.

 

 

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